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Owned and operated by Empress Lighting Co, we are happy to assist with any questions about our lighting and furniture pieces.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Once on its way, you can expect delivery within 5 to 8 business days within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package every step of the way to your door.
What is your return policy?
We want you to love your new chandelier, lamp, or furniture piece. If something is not quite right, contact us within 30 days of delivery and we will walk you through the return process.
Can I exchange an item for a different style?
Exchanges are available for items in their original packaging. Simply reach out to our team and we will help you find a style that better suits your space, whether it is a different lamp finish or a new sofa set configuration.
What materials are your chandeliers made from?
Our chandeliers are crafted from a variety of quality materials including metal, glass, and crystal elements. Each product page includes detailed specifications so you can find the perfect fit for your interior.
Do your coffee tables come assembled?
Most of our coffee tables require some simple assembly. Each piece arrives with clear instructions and all necessary hardware so you can have your new table set up in your living room quickly.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Quick Replies
Our team responds to every inquiry within 24 hours during business days.
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Your personal and payment information is protected with industry-standard encryption at every step.
Quality You Can See
Every chandelier, lamp, and furniture piece is inspected before it ships to your home.
Free Continental Shipping
Enjoy free shipping on most orders within the Continental U.S., with no order minimum required.
